Everything you need to know about our services, pricing, and support.
Use our online booking tool at hewlettcomputerservice.us/book. Choose your service category, select a date and time slot, and provide your contact details. You'll receive an email confirmation with your booking reference immediately.
Yes. We offer same-day service Monday through Friday for bookings made before 2pm PT. Weekend same-day availability is limited — check current openings in the booking tool.
Appointment duration varies by service. Most tech support and TV mounting visits take 1–2 hours. Complex installs (home theater, full network setup, whole-home smart setup) are typically 3–6 hours. We provide an estimated duration when you book.
Yes. You can reschedule or cancel for free up to 24 hours before your appointment. Cancellations within 24 hours may incur a $25 late cancellation fee. See our Cancellation Policy for full details.
Yes. Many software-related issues — virus removal, OS troubleshooting, account configuration, device setup — can be resolved remotely via a secure screen-sharing session. Remote sessions are available 9am–8pm PT, 7 days a week.
We serve customers across the USA, United Kingdom, and Canada. Onsite service is available in most major metro areas. Remote support is available nationwide in all three countries.
Pricing varies by service type and scope. Each service page shows price ranges for common tasks. We provide a firm quote before any work begins — you'll never be surprised by the final bill.
For most services, the diagnostic is included in the repair price. For complex data recovery or major network assessments, we charge a diagnostic fee that is credited toward the work if you proceed.
We can supply common parts (SSDs, RAM, mounts, cables, smart home devices) at competitive prices, or you can purchase parts yourself and we'll install them. We'll advise on what makes sense for your situation.
There are no travel fees within our standard service areas. For remote locations outside our primary service zones, a travel fee may apply — this is disclosed at booking time.
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Venmo, and cash. Payment is collected at the end of service or via invoice for membership billing.
Yes. When you book two or more services in the same visit, we apply a 10% multi-service discount to the total. Bundle savings are calculated automatically at checkout.
Each plan includes a monthly allocation of remote support hours, defined response time guarantees, access to our security stack and optimization tools, and priority scheduling. Premium Plus and Platinum plans include extended hours and additional features.
Yes. You can upgrade at any time — changes take effect immediately. Downgrades take effect at the start of your next billing period. You'll receive a prorated credit for any unused premium plan days.
Plans are available on 6-month, 1-year, 2-year, and 3-year terms. Longer commitments unlock significant savings. All plans come with a 30-day money-back guarantee — cancel within 30 days for a full refund, no questions asked.
Platinum members can add up to 5 users under a single plan. Premium and Premium Plus cover the primary account holder plus one additional household member. Contact us if you need a custom family arrangement.
Premium Plus and Platinum subscriptions can be transferred to another person — useful if you're moving, gifting the plan, or transitioning a business account. Contact support to initiate a transfer.
Once your monthly hours are consumed, additional time is billed at the standard hourly rate for your plan tier. You'll be notified before any overage charges are applied.
Common causes include a full hard drive, malware infection, too many startup programs, outdated drivers, overheating, or an aging mechanical hard drive that needs replacing with an SSD. Our diagnostic pinpoints the exact cause.
Common signs include: sudden slowness, unexpected pop-ups, browser homepage changes, programs opening by themselves, high CPU usage, or unknown charges. If you suspect anything unusual, book a virus scan immediately.
In many cases, yes. Logical failures (file deletion, formatting, corruption) have high recovery rates. Physical hardware failure recovery depends on the extent of damage. We assess and provide a realistic probability before quoting.
Try rebooting your router and modem first. If drops continue, the causes could be interference, ISP instability, router firmware issues, overloaded WiFi channels, or hardware failure. We'll run a full network assessment.
We support most major smart home brands and a wide range of devices beyond those listed. If you have a specific device, contact us before booking and we'll confirm compatibility.
Yes. Router-level VPN setup (WireGuard or OpenVPN) is part of our network service offering. This encrypts all traffic from every device on your network automatically.
Yes. All Hewlett Computer Service technicians pass a comprehensive background check, identity verification, and complete an in-person orientation before being assigned to customer jobs.
Yes. We use industry-standard encrypted remote access tools. You can see everything the technician is doing on your screen in real time and can terminate the session instantly at any point.
We store the minimum information necessary to provide our service. We never sell personal data to third parties. See our Privacy Policy for a complete description of what we collect, how we use it, and how to request deletion.
We do not access or store any footage from cameras we install. Footage is controlled entirely by you through your account on the camera platform (Ring, Arlo, etc.). We have no ongoing access after installation.
We require technicians to sign NDAs before working with business clients. We never access data beyond what's necessary for the specific support task, and we maintain no copies of business data after service completion.
All membership plans come with a 30-day money-back guarantee. For one-time services, if we can't resolve the issue we were hired to fix, we don't charge for the work. Partial refunds are available for services partially completed.
Memberships are billed on the same day each month (or quarter/year depending on your billing period). You'll receive an invoice by email before each charge.
You can pause your membership for up to 60 days per year for circumstances like extended travel. Contact support to request a pause and we'll adjust your billing accordingly.
If you cancel a service with less than 24 hours notice, rather than losing your payment entirely, we issue a tech credit valid for 90 days for the full value of the appointment — redeemable on any future service.
Still have a question?
Our support team is available 9am–8pm PT, 7 days a week.