Last updated: January 1, 2025 • Governing Law: State of California, USA
By accessing or using the services of Hewlett Computer Service ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services. These Terms apply to all customers, regardless of whether services are provided on-site, remotely, or through our website.
We provide technology support, installation, repair, and consulting services as described on our website. Services are provided on an as-available basis. We reserve the right to decline any service request at our sole discretion.
All on-site service times are estimates. We strive to arrive within the scheduled window but cannot guarantee exact arrival times due to factors including traffic, prior service complexity, or emergency circumstances.
Remote support sessions require you to provide access to your device via our approved remote access software. You retain full control during the session and may terminate it at any time. Sessions are encrypted and not recorded without your explicit consent.
One-time services are due upon completion, unless otherwise agreed in writing. Membership plans are billed on the billing date selected at enrollment. All prices are in USD unless explicitly stated otherwise.
You authorize us to charge your payment method on file for recurring membership fees. Membership billing will continue until cancelled. You are responsible for ensuring your payment method remains valid.
We reserve the right to adjust pricing with 30 days written notice for membership plans. One-time service pricing is as quoted and does not change after confirmation.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS, OR DAMAGE TO HARDWARE NOT CAUSED BY OUR DIRECT NEGLIGENCE.
We strongly recommend maintaining a complete backup of all data before any service visit. While we take precautions, we cannot guarantee against data loss during repair or maintenance procedures.
You agree to indemnify, defend, and hold harmless Hewlett Computer Service, its officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of our services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content or information you provide to us that is inaccurate or misleading.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall first be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be finally resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules.
Class Action Waiver: YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. All claims must be brought in your individual capacity, and not as a plaintiff or class member in any purported class or representative action.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any arbitration or court proceedings shall take place in San Diego County, California, USA.
We reserve the right to modify these Terms at any time. Changes become effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated Terms. For material changes, we will provide at least 30 days notice by email or prominent website notice.
Contact us at legal@hewlettcomputerservice.us with any questions about these Terms.