IT support you can rely on every month.

Each plan includes a monthly allocation of remote support hours, defined response time guarantees, access to our security stack and optimization tools, and priority scheduling. Premium Plus and Platinum plans include extended hours and additional features.

Yes. You can upgrade at any time — changes take effect immediately. Downgrades take effect at the start of your next billing period. You'll receive a prorated credit for any unused premium plan days.

Plans are available on 6-month, 1-year, 2-year, and 3-year terms. Longer commitments unlock significant savings. All plans come with a 30-day money-back guarantee — cancel within 30 days for a full refund, no questions asked.

Platinum members can add up to 5 users under a single plan. Premium and Premium Plus cover the primary account holder plus one additional household member. Contact us if you need a custom family arrangement.

Premium Plus and Platinum subscriptions can be transferred to another person — useful if you're moving, gifting the plan, or transitioning a business account. Contact support to initiate a transfer.

Once your monthly hours are consumed, additional time is billed at the standard hourly rate for your plan tier. You'll be notified before any overage charges are applied.